Yard Crew — Damage Documentation

Dispute-ready by default

Every damage record is structured to survive a billing dispute. Photos are required, not optional. Issue type and severity translate directly into charge categories at the counter. The yard crew does not need to know a dispute will happen for the evidence to hold up.

Two-photo evidence

Close-up shows damage detail. Wide shot shows location on equipment. Both are needed for billing disputes.

Checkout reference

The checkout reference line ("Rear panel: No prior damage noted") is pulled automatically from the original rental record. This is the single most important element for disputed charges. It proves the condition at checkout without requiring the inspector to remember or look it up. If prior damage was noted at checkout, it shows here too, preventing false charges.

Auto evidence chain

Timestamp, reservation ID, equipment serial, and inspector name are captured automatically. No manual entry required to build the evidence chain.

Structure appears only when risk appears

This detailed capture flow only appears after an issue is flagged. The common case (no damage) never sees this screen. This keeps the inspection fast for the 95% of zones that are clean, and only adds structure where the business risk justifies it.

Send to counter

Tapping "Send to counter" pushes the damage record to the counter staff's billing close screen in real time. It appears as a structured finding with photos, severity, and a recommended charge range. The counter can act on it immediately or wait for the full inspection to complete. "Save and continue inspection" keeps the record in draft so the inspector can document additional zones first.